My Policies
Ensuring the Best Experience
I go out of my way to make sure my valued clients have the best experience possible, from the minute they enter the door to the moment you leave, an incomparable salon experience. Please take a moment to review my policies to ensure you understand my operations procedures. If you have any questions, just get in touch and I’ll be happy to help.
Arrivals
For security reasons, our front door may be locked, on the intercom press 103 or call 419-535-1862 to inform me you are here. Due to seating, I ask that you do not bring guests or children with you to your appointment
Late Arrivals
Inform Us in AdvanceI understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let me know. If you are more than 15 minutes late, your appointment may be reopened or given away to another client. If I keep the appointment for you, I may not be able to complete the full service you booked.
Cancellations / Late Cancellations / No Shows
Just Let Me KnowStuff happens, and sometimes you need to cancel your appointment with me. I get it. If you need to cancel more than 24 hours before your appointment, just give me a call or shoot me a message letting me know. If you don’t let me know or have to cancel less than 24 hours before your appointment, I will take 50% of the appointment fee or $50 minimum as a fee. Talk to me to find out more.
Before Your Appointment
Before: your appointment: If you are scheduled to receive a haircut, clipper cut or trim (ONLY) please cleanse and dry your hair prior to your hair appointment. If you are receiving a chemical service, DO NOT shampoo, brush or do anything to irritate your scalp 24-36 hours prior to your appointment. If you have braids take down brush HAIR ONLY 24-36 hours prior to your appointment.
Scheduling Appointments: When Booking/Scheduling
Scheduling Appointments: When booking/scheduling appointments you must schedule all services needed. Due to time, I may not be able to accommodate additional services at the time of services. Phone appointments will be accepted Only for first-time clients. All returning and regular clients are encouraged to pre-book appointments while in service or book online @ dougkeetion.com. Occasionally I may text or call you from my personal number, please do not reference this number for scheduling future appointments.
Payments
Payments: When you book your appointment (s) online you will be required to guarantee your appointment with a credit card. Your card info is secured and will not be charged, upon completion you will have the option to pay with cash, card on file or other card. I accept cash, Visa, Master Card, AMEX, Discover, Apple pay & Cash app.
No Children
No Children: Children are not allowed unless receiving service.
Health History & Illness
Health History & Illness: In order to provide optimal salon service please inform me of any over the counter or prescribed medications you are taking. If you are pregnant, have high blood pressure, etc. please inform me. If you are sick, coughing, fever experiencing