My Policies
Ensuring the Best Experience
I go out of my way to make sure my valued clients have the best experience possible, from the minute they enter the door to the moment you leave, an incomparable salon experience. Please take a moment to review my policies to ensure you understand my operations procedures. For questions, email info@dougkeetion.com.
When You Arrive
For security, the front door may be locked. When you arrive, press 103 on the intercom or call 419-535-1862 to let me know you are here. Because seating is limited, please do not bring guests. Children may attend only if they are receiving a service.
Late Arrivals
If you expect to be late, email info@dougkeetion.com as soon as possible. If you arrive more than 15 minutes late, I may need to cancel your appointment and offer the time to another client. If I’m able to see you, I may not be able to complete the full service you booked.
Cancellations & No Shows
Effective October 8, 2026
To cancel or reschedule, log in to your account at dougkeetion.com and submit your request through the online booking system. Please create an account if you don’t already have one. Emails, texts, and phone calls do not cancel an appointment. I cannot cancel it on your behalf.
Cancellations must be submitted online at least 24 hours before your appointment. The booking system won’t accept cancellations within 24 hours, so the appointment remains scheduled. If you don’t attend, the full cost of the scheduled services will be charged to the card on file.
Before Your Appointment
For haircut, clipper cut, or trim appointments, please arrive with your hair clean and dry. For chemical services, do not shampoo, brush, or irritate your scalp during the 24–36 hours before your appointment. If you wear braids, please take them down and gently detangle your hair 24–36 hours before your appointment.
Scheduling Appointments
All appointments require a valid credit or debit card on file. Your card will not be charged unless you select “Pay Now” or violate my scheduling policy. Please book all needed services online at dougkeetion.com. Select every service you need when scheduling; I may not be able to add services during your appointment. A valid email address is required on your account for appointment confirmations and salon communication. For questions, email info@dougkeetion.com. To cancel or reschedule, use the online booking system. Calls and text messages are not accepted for salon-service communication.
Payments
A valid credit or debit card is required on file to reserve an online appointment. Your card information is securely stored. For completed services, you may pay with cash, the card on file, or another accepted payment method. If you do not attend your appointment, the full cost of the scheduled services will be charged to the card on file, as explained in the Cancellation & No-Show Policy. I accept cash, Visa, Mastercard, American Express, Discover, Apple Pay, and Cash App.
No Children
To help maintain a comfortable environment, children may attend only if they are receiving a service.
Health History & Illness
Before your appointment, please let me know if you are pregnant, have high blood pressure, or have a health condition or medication that may affect your service. If you have a fever or feel ill, please email info@dougkeetion.com as soon as possible and submit any cancellation or rescheduling through your online account @ dougkeetion.com. The cancellation policy still applies.